Will paying you guarantee removal?
No, and any service that promises guaranteed removal is misleading you. Our fees are for a defined scope of work, dispatched within a defined turnaround, with a defined escalation path if the initial action does not produce removal. We will tell you up front what the realistic outcome looks like. We have not lost a Heiberg-type interdict yet, but past results never guarantee future ones — that is true in law generally, and we will not pretend otherwise.
What if the reviewer or publisher is overseas?
Cross-border matters are common — we handle them routinely. EU residents are reached through the EU Digital Services Act and through Google Ireland Limited as the relevant data controller. UK residents through the Defamation Act 2013. US residents through Section 230-aware framing. We tell you up front whether enforcement is realistic.
Why fixed fees?
Because clients deserve to know what they will pay before they pay it. The work in each tier is well-defined enough that we can price it. If a matter requires more, we tell you what the further work would cost and you decide whether to proceed. No open mandates. No surprises.
Can you act on WhatsApp matters even though WhatsApp is encrypted?
Yes. The encryption protects the message in transit; it does not protect the publisher from defamation liability. The remedy in a WhatsApp defamation matter is not against the platform — it is against the publisher who sent the message. We act against the publisher.
What if my matter is an emergency?
Call 087 001 0733 directly. The intake form has an emergency-bypass route, but the phone is faster. Genuinely urgent matters — intimate images, sextortion, ongoing threats — are escalated immediately and triaged within the hour, not the four-hour standard SLA.
Can a competitor's negative reviews actually be removed?
If they are defamatory in law, yes. If they are honest opinions about a real experience, no — and a court would refuse to order their removal. The triage call is partly an honest assessment of which side of that line your matter sits on. We will not pursue matters that are not winnable; doing so wastes your money and is professionally improper.
How does the trust account work?
You pay the fixed fee into the firm's attorneys' trust account before any chargeable work commences. The trust account is regulated and audited by the Legal Practice Council and the Legal Practitioners' Fidelity Fund. Funds are released from trust to the firm only as work is performed. Any unused balance is refunded to you.
What happens if I sign up for T1 and we then need T4?
At any point during the matter, if escalation is appropriate, we provide you with a written quote for the next-tier work. You decide whether to proceed. Tier fees are not stacked — the T1 work is part of the matter file, and the further fee covers only the additional work. M2 fees are credited against M3 fees if escalation occurs.